Holiday Inn reopens kitchen after customer complains about ‘drainage issues’

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One of Hull’s best known hotels has reopened its kitchens after suffering drainage issues.

Hull City Council’s environmental health inspectors visited the Holiday Inn at the Marina on Monday following a complaint from a customer.

When inspectors highlighted the problems the hotel voluntarily closed the kitchens, admitting there were “drainage issues”.

But the problems have been resolved for now and the council has confirmed the hotel’s top food hygiene rating of five has not been affected.

Top food hygiene rating of five
Top food hygiene rating of five

Diana Jarosik, operations manager at the Holiday Inn Hull Marina, confirmed it had a drainage issue but it had now been dealt with.

She said: “We’re happy to say our kitchen has now reopened and service has returned to normal.

“We take the health and wellbeing of our customers extremely seriously and we pride ourselves on our exceptionally high food hygiene standards.

“The wellbeing of our customers is in no way compromised and we’re pleased to be able to resume service and continue delivering the high standards we’re renowned for.”

General view of the Holiday Inn at Hull Marina
General view of the Holiday Inn at Hull Marina

The local authority confirmed it is content with the steps taken by the hotel but says it is monitoring the long-term issues with drainage which might require a more permanent solution.

Michael Fish, principal environmental health officer, said: “The kitchens at the Holiday Inn reopened on Friday morning.

“We are satisfied that immediate concerns have been sufficiently addressed and we will continue to work closely with the business operators over long-term improvements.”

The hotel is viewed as one of the best in Hull and has a four-star rating on Trip Advisor and has this year celebrated its 30th year in the city.

It was viewed as a brave move coming to Hull, which at the time was not viewed as a tourist attraction in 1987.

General view of the Holiday Inn at Hull Marina
General view of the Holiday Inn at Hull Marina

Speaking earlier this year, the hotel’s new general manager Nigel Dibb outlined further investment in the hotel over the coming years.

He said: “There will be a redevelopment of the hotel in line with the open lobby concept, which is being rolled out through other hotels in the group.

“There will be some work on the existing bedrooms and a planning application has gone in for a new bedroom extension.”



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